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AutoAssign not working

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AutoAssign not working

Postby jcfriedly » Mon Jul 05, 2010 2:20 pm

I have CCv.4.6.6 on Outlook 2007, Vista 64-bit. I have >500 rules to move incoming emails to folders and many (but not all) are simply not working.

I have moved rules to the top of the priority list to make sure another rule was not being prioritized above, but it had no effect. I have got the latest Windows updates, disabled all non-Microsoft Outlook add-ins, enabled cached Exchange mode in outlook, reduced my OST file size from 7 gigs to 1 gig, used SCANOST, uninstalled McAfee, and other things without luck.

Any ideas how to solve this?
jcfriedly
 
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Joined: Mon Aug 31, 2009 7:55 am

Re: AutoAssign not working

Postby ClearContext Support » Mon Jul 05, 2010 2:38 pm

Is "Overwrite existing Topic" is enabled on your rules? This will ensure that the Topic is assigned and the message is filed, even when a Topic was previously assigned to the message conversation.
ClearContext Support
 
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Re: AutoAssign not working

Postby jcfriedly » Mon Jul 05, 2010 2:48 pm

Oops. That appears to be it. Thanks for the incredibly fast reply.
jcfriedly
 
Posts: 2
Joined: Mon Aug 31, 2009 7:55 am


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