The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

AutoFile Folder with spaces - Daily Digest

Discuss ClearContext AutoFile and the ClearContext Scorecard here. New to ClearContext Online? Start here.

Moderator: ClearContext Support

AutoFile Folder with spaces - Daily Digest

Postby mikeefficient » Wed Jul 06, 2016 1:39 am

Dear Team,

I have a few folders within my outlook, which has spaces in the name, as you can see from this link extracted from the daily digest:
"Posteingang/test this (1) : "
Link: "outlook:/Posteingang/test this"

When I click on the link, an instance of outlook with that folder does not open up, just a question, which application should be opened. This is different for folder where there is not space in the folder name. There, the feature works well - to click the link and get directly to the folder.
mikeefficient
 
Posts: 5
Joined: Wed Dec 19, 2012 10:06 am

Re: AutoFile Folder with spaces - Daily Digest

Postby ClearContext Support » Wed Jul 06, 2016 10:43 am

We're not sure why you are seeing this problem. The links for the built in AutoFile folders have spaces in them, and we haven't heard problems about those. For example "outlook:Inbox/ClearContext Autofiled/News & Information". Do you have any messages filed to these built in folders, and if so, can you click on them in the Daily Digest and navigate to those folders?
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Re: AutoFile Folder with spaces - Daily Digest

Postby mikeefficient » Fri Jul 08, 2016 2:19 am

well, seems to be, that clearcontext for some folders, always adds the link like that:
"outlook:/Posteingang/test this"
or this:
"outlook:/Posteingang/ Info consumed"
or even this way:
"outlook://Posteingang/ test number 2"

if I manually add the links, to only have outlook:Posteingang .. with no forward slash after the ":" then it works fine.

Must be an internationalization issue, since on some folders it works and some, it does not. It seems to work in folders which I have stored in the "ClearContext Autofiled" folder.

I am running Version 7.1.0 Pro , on a German Win 7 - MS Outlook 2010.

I would appreciate a bug fix once you found the missing part.
Thanks
Mike
mikeefficient
 
Posts: 5
Joined: Wed Dec 19, 2012 10:06 am

Re: AutoFile Folder with spaces - Daily Digest

Postby ClearContext Support » Fri Jul 08, 2016 10:10 am

We will investigate further in our next release and see if we can determine the cause of this.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm


Return to ClearContext AutoFile and Scorecard Support

 


  • Related topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 0 guests