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Autofile unread count not updating

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Autofile unread count not updating

Postby rcollings » Mon Apr 18, 2011 9:15 am

I did the following
  • closed the Dashboard window
  • downloaded my emails which included some items which should have been auto filed
  • reopened the Dashboad window
and observed that the unread message count was still showing zero.

Checking Automfiled folders showed the unread messages correctly filed and marked as unread.

Choosing the Dasboard option: Show Unread caused the unread numbers in Dashboard to refresh correctly

Is this a known problem.?
Richard
London, UK
CC V6.0.1+ Outlook 2010 + Windows 7 + POP3
rcollings
 
Posts: 248
Joined: Sat Nov 10, 2007 2:36 pm

Re: Autofile unread count not updating

Postby rcollings » Mon Apr 18, 2011 4:27 pm

Actually the counts are not updating at all - whether the Dashboard panel is on display or not. They also don't update when click the tick to mark a AutoFile Group as being 'read'. The unread items disappear from the panel at the bottom of the page and the emails are actually marked as Read in the Autofile folder. Its just that the counts themselves are not updating.

Chaning the state to 'Show unread only' refreshes all the counts correctly.
Richard
London, UK
CC V6.0.1+ Outlook 2010 + Windows 7 + POP3
rcollings
 
Posts: 248
Joined: Sat Nov 10, 2007 2:36 pm

Re: Autofile unread count not updating

Postby ClearContext Support » Mon Apr 18, 2011 6:19 pm

That certainly is not working as intended. Can you email support by going through ClearContext->About->Email Support. I'd like to take a look at your config and logs.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Re: Autofile unread count not updating

Postby rcollings » Tue Apr 19, 2011 2:28 pm

Have sent you the support email as requested.

As noted in the email, I suspect the problem is due to an over large Inbox. I am also having problems with the CC VIP/CC OK Categories not always being assigned to emails which they should be assigned to.
Richard
London, UK
CC V6.0.1+ Outlook 2010 + Windows 7 + POP3
rcollings
 
Posts: 248
Joined: Sat Nov 10, 2007 2:36 pm


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