Beta 2; Outlook Crash repeated

[rmaddux]

In Dashboard view with To Do Bar configured on right with four months visible. If I create a new task from the Dashboard and then click on one of the monthly calendars, Outlook crashes. I have been able to repeat the behavior.

[Scott - CC Support]

We're not seeing this behavior. Please describe in more detail how to reproduce:

1. Are your calendars in one row or two>
2. Are you saving the task before you click on the calendar?
3. Are you clicking on a specific date
4. Is this problem occurring from the summary dashboard or a project tab?

Any additional detail you can provide is appreciated.

[rmaddux]

Running Vista with Outlook 2007
1. Calendars are in one column
2. I am saving the task before clicking on the calendar
3. I am clicking on a specific date
4. Occurred from the summary dashboard

It had occurred several times prior, but on Thursday I was able to repeat it twice. I attempted this morning and there were no crashes. I will try to pay more attention to what's going on prior to the next crash (windows open, etc.) so I can provide more info. Thanks for responding.

[ClearContext Support]

To eliminate the possibility that corruption is the source of the issue, please run SCANPST against your mail file and let it repair any issues that it finds. Details here.

[rmaddux]

Just crashed again when I clicked on a date in one of the calendars. Here is what I was doing just prior:

1) From Dashboard, clicked and entered my inbox.
2) Read an email from the inbox, clicked to an web link, closed the web link, clicked forward, selected a topic, sent the email.
3) Read another email from the inbox, clicked File button, selected a topic, filed the email.
4) Immediately clicked on a calendar date, Outlook crashed.

Here is the data from the crash report, (don't know if this is useful to you or not):
Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6514.5000
Application Timestamp: 4a89dc70
Fault Module Name: OUTLOOK.EXE
Fault Module Version: 12.0.6514.5000
Fault Module Timestamp: 4a89dc70
Exception Code: c0000005
Exception Offset: 009e1b1c
OS Version: 6.0.6002.2.2.0.256.1
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

Upon restart of Outlook, no messages requesting disabling of the add-in. Perhaps this is an Outlook problem.

[rmaddux]

Also, I forgot to mention that I ran scanpst and allowed it to correct errors a couple of days prior to the previous post.
Thanks.

[BrianFreese]

I get crashes when working in the Dashboard frequently, just updating the task list. Running W7 and Outlook 2010. If find that frequently hitting the "refresh" button lessens the probability.

[ClearContext Support]

The next time either of you see a crash, please see if you can collect a crash file.

We have found and repaired an issue that we believed introduced instability when editing tasks in the Dashboard. This fix will be in the next beta release. That sounds like Brian's problem, but I'm not sure it addresses rmaddux's issue.

Please let me know if you capture a crash file. Thanks.

[ClearContext Support]

The fix mentioned in the post above is available in the v5.0 release candidate.

[wolfgsch]

Hi,

I use CC 5.01 with Office 2010
I have only one issue and I am not sure if the route cause is ClearContext.
I had this issue already with Outlook 2007 and older CC versions.

Issue:
I work a lot with my tasklist.
When I open, modifiy and save tasks in the tasklist, it happens usually after 10 modifcations that Outlook crashes.

I get this error message from Outlook 2010:
Microsoft Outlook has stopped working.
Windows is checking for a solution to the problem...

After some seconds Microsoft Outlook restarts.

Best regards
Charlie Schneider

[ClearContext Support]

Charlie:

Try running through the General Troubleshooting steps to eliminate any corruption that might be present in your environment. Please let me know if this resolves your issue.