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CC Detecting Incorrect Identity for me

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CC Detecting Incorrect Identity for me

Postby jgbeldock » Fri Nov 26, 2004 2:53 pm

Not sure why this is happening, but ClearContext 1.01 automatically detects a WRONG email address for me when it starts up. I've tried cancelling the initial setup wizard and then choosing ClearContext>Options and clicking the Identiy button, but I still get at least one incorrect entry in the list of "Detected Email Addresses." (These incorrect entries are people I do business with--they're all over my inbox.)

How do I manually adjust this parameter so ClearContext doesn't automatically detect an (erroneous) split personality for me?

/s/ James
Posts: 1
Joined: Fri Nov 26, 2004 2:50 pm

Need More Information

Postby brad » Sun Nov 28, 2004 1:27 pm

I need more information to help you with your problem. "Detected Email Addresses" should be populated by accounts listed in your email setup. Please go to Tools > Email Accounts > View or Change Existing Email Accounts and send me a list of the accounts listed there. Also send me a list of the detected email addresses that ClearContext is finding. If you want to PM these to me rather than post, that's fine.

Brad Meador
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

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