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CC NOT WORKING, ERROR COULD NOT OPEN KEY

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CC NOT WORKING, ERROR COULD NOT OPEN KEY

Postby vinicits » Tue Apr 23, 2013 9:24 pm

Hi, Im a proud user of clear context at home and at work!!!
at my work CC works like a charm, but a home im having some issues
i use outlook 2007 and im not sure which version from CC i use, I believe it is 5 but im not totally sure.
first problem, the key that was sent to me didnt work
second problem, i sent an email to solve the first problem and got a response saying i should probably be using v5, and have a passcode to v6 so they advised me to update to v6
third problem, when trying to update to v6 i get the following error:

im using (slash) cause my actual slash is not working.

could not open key: UNKNOWN(SLASH)INSTALLER(SLASH)PRODUCTS(SLASH)F4CED6E456FD4DA698C08B94151A1(SLASH)SOURCELIST(SLASH)MEDIA.
Verify that you have sufficient access to that key or contact your support personnel

that also shows up when i try to remove the program through the control panel
im from Brazil, im sorry for my bad English. thank you for making such a great piece of software!
vinicits
 
Posts: 1
Joined: Tue Apr 23, 2013 9:11 pm

Re: CC NOT WORKING, ERROR COULD NOT OPEN KEY

Postby ClearContext Support » Wed Apr 24, 2013 7:05 am

Try the following Microsoft utility to force an uninstallation: http://support.microsoft.com/mats/Progr ... _Uninstall

Once uninstalled, try installing the product again. Please be sure that Outlook is shut down while trying to uninstall and install the product.
ClearContext Support
 
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Joined: Wed Jan 09, 2008 1:52 pm


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