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Delete original mail not happening

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Delete original mail not happening

Postby jam » Mon Apr 11, 2011 7:11 am

When taking action on an e-mail in the Inbox (forward, reply), selecting to delete the original message doesn't happen. The message remains in the Inbox. There isn't a project assigned. Must it be for the message to be deleted?

Cheers,

jam
jam
 
Posts: 34
Joined: Tue Jan 18, 2011 11:30 am

Re: Delete original mail not happening

Postby ClearContext Support » Mon Apr 11, 2011 11:13 pm

The original message should be deleted regardless of whether a project is assigned or not. Does filing of original messages work for you?
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Re: Delete original mail not happening

Postby jam » Wed Apr 13, 2011 3:37 pm

Yes, filing the original works.
jam
 
Posts: 34
Joined: Tue Jan 18, 2011 11:30 am

Re: Delete original mail not happening

Postby ClearContext Support » Wed Apr 13, 2011 6:03 pm

We'd like to take a look at your configuration and logs. Please send an email to support by going to the ClearContext About dialog and pressing the email support button.
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