Disable/Enable Outlook Add-ins

[ClearContext Support]

If you suspect an add-in is causing issues, use the following technique to disable:

Outlook 2010

1. Go to File > Options > Add-ins
2. Select the type of add-in you would like to disable in the Manage drop down
3. Click Go
4. Uncheck the add-ins you want to disable
5. Click OK

You may need to restart Outlook.

Outlook 2007

1. Go to Tools > Trust Center > Add-ins
2. Select the type of add-in you would like to disable in the Manage drop down
3. Click Go
4. Uncheck the add-ins you want to disable
5. Click OK

You may need to restart Outlook.

Outlook 2003

1. Go to Tools > Options > Other > Advanced Settings
2. Select COM Add-ins and/or Add-in Manager
3. Uncheck the add-ins you want to disable
4. Click OK

You may need to restart Outlook.

Administrator Rights

For some add-ins you may receive the following error when disabling:

“The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed.”

This indicates that Administrator rights are required to disable:

• Windows Vista - Close Outlook, right click the Outlook shortcut in the start bar, select Run As Administrator, enter your credentials and disable per the instructions above
• Windows XP - Log into your PC as an Administrator, make the changes above, log back in under your own account

Please see our list of known add-in conflicts if you are experiencing an issue with another Outlook add-in. If you're add-in isn't listed, please post the issue you are having in our forums. Thanks!