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Effectiveness Response score shows 149130.8 Days

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Effectiveness Response score shows 149130.8 Days

Postby bkkusa » Tue Jul 28, 2009 2:43 am

Effectiveness Response score shows 149130.8 Days as my average response time. I was at 3 hours before I registered for the online statistics. How can I correct this? The score online is better - 20.7 days.
bkkusa
 
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Joined: Mon Jul 27, 2009 12:52 am

Re: Effectiveness Response score shows 149130.8 Days

Postby Scott - CC Support » Tue Jul 28, 2009 9:25 am

Go to ClearContext > Options > Preferences > Misc - under Privacy check "Allow ClearContext to send...". Then go to the Scorecard and press Compare Your Stats Online to link Online.
Scott - CC Support
 
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Re: Effectiveness Response score shows 149130.8 Days

Postby bkkusa » Wed Jul 29, 2009 12:47 am

Nothing happened. I still have a very high response time of 110467.2 Days on my Outlook based score card. The Effectiveness Response score is 61 but the same score "online" is 81. What is my next option?
bkkusa
 
Posts: 3
Joined: Mon Jul 27, 2009 12:52 am

Re: Effectiveness Response score shows 149130.8 Days

Postby Scott - CC Support » Wed Jul 29, 2009 8:52 am

It sounds like some bad data was captured regarding your replies. The data will right itself over time (the next week or so I suspect).
Scott - CC Support
 
Posts: 1361
Joined: Thu May 29, 2008 1:22 pm

Re: Effectiveness Response score shows 149130.8 Days

Postby bkkusa » Thu Jul 30, 2009 5:28 am

Ok. I'll be patient.
bkkusa
 
Posts: 3
Joined: Mon Jul 27, 2009 12:52 am


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