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File Original sticky button not working

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File Original sticky button not working

Postby davidasher » Wed Jul 23, 2014 4:54 pm

Hi,

I have been using ClearContext for around 6 months and got a new laptop recently. I installed CC 6.2.5 Professional. I have a few problems now.

1. Email to task "File Original" sticky button will not stay on
2. Even when I click "File Original" the message does not get filed once clicking Save & Close.

Thanks,

Dash
davidasher
 
Posts: 2
Joined: Sun Dec 15, 2013 4:40 am

Re: File Original sticky button not working

Postby ClearContext Support » Thu Jul 24, 2014 8:17 am

Please go to the ClearContext->Help screen and click the link to email a support request. We need to take a look at the diagnostic information that will be included in that email.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Re: File Original sticky button not working

Postby davidasher » Wed Jul 30, 2014 5:57 pm

Hi guys,

Thanks for your help. I found that Evercontact was conflicting with Clearcontext. I have uninstalled evercontact and all is working well.

Dash
davidasher
 
Posts: 2
Joined: Sun Dec 15, 2013 4:40 am

Re: File Original sticky button not working

Postby ClearContext Support » Thu Jul 31, 2014 8:57 am

Glad to hear you figured out the problem, and thanks for letting us know about the cause. We've added Evercontact to our knowledge base of known add-in conflicts.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm


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