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new install doesnt get in the outlook addin list

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new install doesnt get in the outlook addin list

Postby melee70 » Wed Mar 30, 2016 11:54 am

I have been using CC for a long time. Just got a new laptop with outlook 2013. The software installs successfully but it isn't listed in the outlook addins. I've done the full install/uninstall/install 3 times.

Michael
melee70
 
Posts: 15
Joined: Tue Sep 19, 2006 10:24 am

Re: new install doesnt get in the outlook addin list

Postby ClearContext Support » Wed Mar 30, 2016 1:47 pm

Please check if you need the 64 bit version. You can do so by going to the Outlook About page and looking at the full version. Next to it will be a 32 or 64 bit label. If you need the 64 bit one, uninstall ClearContext from the Windows Control Panel first, click on a download link at www.clearcontext.com and look for the link for the 64 bit version. Normally, a 32/64 bit mismatch is detected in the installer, but occasionally it doesn't.

If that isn't the problem, installing as an administrator may be required. First uninstall ClearContext if it is currently installed, download a copy of the ClearContext installer to you computer, then right click on the installer file and select "run as administrator"
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Re: new install doesnt get in the outlook addin list

Postby melee70 » Thu Mar 31, 2016 5:38 am

Thanks for your help - it was the 64bit issue. The 32bit installer didnt catch it.
melee70
 
Posts: 15
Joined: Tue Sep 19, 2006 10:24 am


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