by swhelband » Tue Feb 16, 2010 6:52 am
Mike/Scott
Would just like to add my views to conversation tracking here as well. Am still seeing very inconsistent handling of conversations even after numerious clearing out of my inbox to my archive boxes (so absolutely nothing left over from prior to upgrading). Emails don't get any data in the folder context at all sometimes, or threads simply won't fully file when File Thread is clicked. If the Conversation ID is used to track this, and if what Mike is saying and Outlook doesn't do the greatest of job in tracking conversations with this field, could this be the root of a lot of issues we're seeing here?
(Also, I'm aware I have I know few outstanding supports requests from you to email you some messages around this same(ish) topic but been a little crazy here recently, so bear with me :-) )
Personally, I have to reluctantly admit handling of threads/topic selection, in my view, is vastly inferior in V5 than it was in V4. My CC Topics were setup in V4 and I could literally click "File Thread" with confidence that I'd know where the message would be filed. With V5, I don't have the same level of confidence and find myself sometimes thinking, "Why did it guess that Topic? That makes no sense!"
Simon