Not loaded. A runtime error occured during the load of the..

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Not loaded. A runtime error occured during the load of the..

Postby cjwik » Wed May 05, 2010 5:01 am

Not loaded. A runtime error occured during the loading of the COM add-in.

Xp x86
Outlook 2003

Intall was ok.
Add-in wouldn't load when open outlook. When to the option for add-ins. Save this message. Click that the add-in should load. Wouln't load.
Uninstalled - Installed.
Same thing.

Upgraded to Outlook 2010.
Same thing, see that the add-in is installed but will not load. Have the same message. Haver tried reinstall.

Noting to see in the eventlog.

What more to do?

Best Regards
/CJ
cjwik
 
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Joined: Wed May 05, 2010 4:14 am

Re: Not loaded. A runtime error occured during the load of the..

Postby Scott - CC Support » Wed May 05, 2010 6:28 am

Are you running the 64 bit version of Office 2010? v5.0.2 currently only supports the 32-bit release. See this post for additional information.
Scott - CC Support
 
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Re: Not loaded. A runtime error occured during the load of the..

Postby cjwik » Wed May 05, 2010 7:13 am

Thank you for your replay.

As I wrote the same error is in both 2003 and 2010 outlook.

I am running 32bit OS and Office.
cjwik
 
Posts: 10
Joined: Wed May 05, 2010 4:14 am

Re: Not loaded. A runtime error occured during the load of the..

Postby Scott - CC Support » Wed May 05, 2010 9:36 am

Did you check both COM ADDINS and Disabled Items to enable CC? I'm not at desk to grab the link, but our FAQ has a detailed description of where to check.
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Re: Not loaded. A runtime error occured during the load of the..

Postby Scott - CC Support » Wed May 05, 2010 3:23 pm

To follow up, this link gives a detailed description on steps to take to re-enable the application. Please let me know if this resolves your issue.
Scott - CC Support
 
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Re: Not loaded. A runtime error occured during the load of the..

Postby cjwik » Thu May 06, 2010 1:02 am

File 1
File/Option in outlook 2010, add-in. Gives this.

File 2.
The list of of managed add-ins. The ClearContext add-in is disabled. I can enabel it, but when I return to this page then it is disable again and the message is the same.

File 3.
List of the Disalbe items.
Attachments
ClearContext1.jpg
ClearContext1.jpg (110.31 KiB) Viewed 8941 times
ClearContext2.jpg
ClearContext2.jpg (41.26 KiB) Viewed 8941 times
ClearContext3.jpg
ClearContext3.jpg (39.54 KiB) Viewed 8941 times
cjwik
 
Posts: 10
Joined: Wed May 05, 2010 4:14 am

Re: Not loaded. A runtime error occured during the load of the..

Postby Scott - CC Support » Thu May 06, 2010 5:30 am

Try this:

1. Completely remove ClearContext using this script.
2. Reinstall ClearContext using the same account and user rights that you run Outlook under.

Do NOT elevate your privileges, Run as Administrator, or run under a different user account - this will cause the behavior you are seeing.

Please let me know the results.
Scott - CC Support
 
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Re: Not loaded. A runtime error occured during the load of the..

Postby cjwik » Thu May 06, 2010 6:15 am

I have done this with my user account. My user account is local admin.
I have do you process two times.
I have restarted computer after each removal.
Each time I install I end up with the same state of the add-in.

I will try some more, but this is the status right now.
cjwik
 
Posts: 10
Joined: Wed May 05, 2010 4:14 am

Re: Not loaded. A runtime error occured during the load of the..

Postby cjwik » Thu May 06, 2010 6:50 am

Still no success.

I manually remove the addin in outlook and when I try add it again it says this.
Attachments
ClearContext1.jpg
ClearContext1.jpg (14.37 KiB) Viewed 8934 times
ClearContext2.jpg
ClearContext2.jpg (32.85 KiB) Viewed 8934 times
cjwik
 
Posts: 10
Joined: Wed May 05, 2010 4:14 am

Re: Not loaded. A runtime error occured during the load of the..

Postby Scott - CC Support » Thu May 06, 2010 12:34 pm

Is your Windows user name tempcawik?
Scott - CC Support
 
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Re: Not loaded. A runtime error occured during the load of the..

Postby cjwik » Mon May 10, 2010 2:25 am

Yes
cjwik
 
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Re: Not loaded. A runtime error occured during the load of the..

Postby ClearContext Support » Mon May 10, 2010 12:44 pm

Try disabling your other add-ins and see if a conflict with one of them is keeping CC from loading. In particular, there could be a conflict with Enterprise Vault.

How do you access your email? Assuming it's Exchange or POP, try this:

1. Uninstall ClearContext
2. Create a new Windows account
3. Set up Outlook on the new account
4. Install ClearContext

Does it load in the new account?
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Re: Not loaded. A runtime error occured during the load of the..

Postby cjwik » Wed Jun 23, 2010 7:23 am

I have uninstall CC with your instructions.
I have uninstalled Office.
Restarted computer.
I have installed Office 2010.
I have installed CC.

Still have same problem. Now I also got the "form region.." error message.

I have not tried an other user account as that is not possible at the moment.
Isn't there a log file that can tell what is going wrong?
/CJ
cjwik
 
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Re: Not loaded. A runtime error occured during the load of the..

Postby ClearContext Support » Wed Jun 23, 2010 10:43 am

Unfortunately there is not a log file that can help.

Please run Windows Update and install all of the latest Windows and Office patches. Are you running Windows XP SP3?
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Re: Not loaded. A runtime error occured during the load of the..

Postby cjwik » Wed Jun 23, 2010 1:12 pm

I will double check tomorrow about the XP sp3.
At home Windows 7, clean install.
Install outlook 2010 clean install too.
Installed CC.
Same message. "Not loaded. ...".
/CJ
cjwik
 
Posts: 10
Joined: Wed May 05, 2010 4:14 am

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