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outlook 2007 crashing on specific message

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outlook 2007 crashing on specific message

Postby sepclear » Mon Apr 20, 2009 11:18 am

i'm trying out the MYN version of ClearContext. When i try to open a message, outlook crashes. I've run a scanpst, but no improvement. This started after I tried to change the topis on several messages already in various folders in my pst. And i've been renaming some categories.

I've sent an "email support" message just now as well:
Support Request: 2009-4-20 /o=ti/ou=dfw/cn=recipients/cn=a0192815
sepclear
 
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Re: outlook 2007 crashing on specific message

Postby ClearContext Support » Mon Apr 20, 2009 11:32 am

Try our troubleshooting script. In particular, run diagnostics and disable your other add-ins and see if the issue persists.
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Re: outlook 2007 crashing on specific message

Postby sepclear » Tue Apr 21, 2009 11:45 am

i did all that before posting to forum. But i think i was trying to do too much at one time. Once i slowed down on recategorizing and assigning new topics, things started to ease up. Still getting some crashes, but not as many.
sepclear
 
Posts: 5
Joined: Wed Apr 15, 2009 9:00 am

Re: outlook 2007 crashing on specific message

Postby ClearContext Support » Tue Apr 21, 2009 12:00 pm

There's information in that script for capturing a crash file. The next time the issue occurs, please see if you can grab this file and send it to us. Thanks.
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