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Outlookk crashes after trying to open task, appointment

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Outlookk crashes after trying to open task, appointment

Postby tperoutka » Thu Sep 18, 2008 12:47 pm

Hello,

after installing CC my Outlook2007 crashes every time I tried to open an email, task or appointment. The rest of CC seems to be working OK, I can even open a new email form and send a message correctly. When it crashes it show this error message: "To help prevent malicious code from running, one or more objects in this form were not loaded. For more information, contact your administrator.".

Can anybody help me? I am confused becouse of some forms work whereas the rest is "prevented" from running.

Thank you

Tomas
tperoutka
 
Posts: 3
Joined: Thu Sep 18, 2008 12:41 pm

Re: Outlookk crashes after trying to open task, appointment

Postby ClearContext Support » Thu Sep 18, 2008 1:07 pm

Tomas:

Try running Help > Diagnostics within Outlook and let it fix any problems it finds.

If that doesn't solve your problem, please go to ClearContext > About > Email Support and send is the data collected there. Include a screen print showing your Inbox so that we can take a look at the issue.

Thanks for your patience as we troubleshoot.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Re: Outlookk crashes after trying to open task, appointment

Postby tperoutka » Mon Sep 22, 2008 7:45 am

I fixed one problem but the problem remains the same. Screeenshot is attached and here is the information from ClearContext:

<PLEASE ENTER DETAILS OF YOUR SUPPORT REQUEST HERE>

---------------------------------------------------
Product Version: 4.5.1 24
Outlook Version: 12.0.0.6316 Exchange Cached Offline
Exchange Version: UNKNOWN
OS Version: 2-5.1
Installed Addins:
3 BtOfficeAddin.BtOfficeIntegration.1 Send to Bluetooth
2 GettingThingsDone.Connect Getting Things Done
3 Groove.OutlookProxyAddIn Microsoft Office Groove Proxy for Outlook Add-in
3 Microsoft.OMSAddin Microsoft Outlook Mobile Service
9 Microsoft.VbaAddinForOutlook.1 Microsoft VBA for Outlook Addin
3 Mindjet.Mm5OutlookMapMinderLinker.AddIn.2 Mindjet MindManager Topic Alerts Linker
3 Mindjet.Mm6OutlookLinker.AddIn.2 Export to Mindjet MindManager
3 OneNote.OutlookAddin.12 OneNote Notes about Outlook Items
3 Search.OutlookToolbar Windows Search Email Indexer
0 skylook.SkylookAddin
2 AccessAddin.DC Microsoft Access Outlook Add-in for Data Collection and Publishing
3 ClearMail.Connect ClearContext
3 ColleagueImport.ColleagueImportAddin Microsoft Office SharePoint Server Colleague Import Add-in
2 eyeCall.SuaEyeCall eyeCall
3 GoogleDesktop.OfficeAddin Google Desktop Outlook Toolbar
2 Mwmoi.mwmOIAddin
2 MyAddin.Addin Yugma Addin
0 skylook.SkylookAddin
3 UmOutlookAddin.FormRegionAddin Microsoft Exchange Unified Messaging
Log Entries:
2008-09-22 15:22:51
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=14f4fd94 Context=14f4fda8)
HRESULT = 80040403
2008-09-22 15:22:51
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=14f4fd94 Context=14f4fda8)
HRESULT = 80040403
2008-09-22 15:22:51
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=14f4fd94 Context=14f4fda8)
HRESULT = 80040403
2008-09-22 15:22:51
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=14f4fd94 Context=14f4fda8)
HRESULT = 80040403
2008-09-22 15:22:51
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=14f4fd94 Context=14f4fda8)
HRESULT = 80040403
2008-09-22 15:22:51
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=14f4fd94 Context=14f4fda8)
HRESULT = 80040403
2008-09-22 15:24:41
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=15c4fd94 Context=15c4fda8)
HRESULT = 80040403
2008-09-22 15:24:41
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=15c4fd94 Context=15c4fda8)
HRESULT = 80040403
2008-09-22 15:25:27
ERROR: (OUTLOOK, .\ActivityView\ActivityFormRegion.cpp, 1268)
GetListViewControl: failed Item
HRESULT = 80070057
2008-09-22 16:10:54
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=8f2fc8c Context=8f2fca0)
HRESULT = 80040403
2008-09-22 16:11:36
ERROR: (OUTLOOK, .\ActivityView\ActivityFormRegion.cpp, 1268)
GetListViewControl: failed Item
HRESULT = 80070057
2008-09-22 16:11:58
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=8adfc8c Context=8adfca0)
HRESULT = 80040403
2008-09-22 16:13:16
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=b5efd94 Context=b5efda8)
HRESULT = 80040403
2008-09-22 16:13:17
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=b5efd94 Context=b5efda8)
HRESULT = 80040403
2008-09-22 16:13:17
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=b5efd94 Context=b5efda8)
HRESULT = 80040403
2008-09-22 16:13:17
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=b5efd94 Context=b5efda8)
HRESULT = 80040403
2008-09-22 16:13:17
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=b5efd94 Context=b5efda8)
HRESULT = 80040403
2008-09-22 16:13:17
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=b5efd94 Context=b5efda8)
HRESULT = 80040403
2008-09-22 16:13:17
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=b5efd94 Context=b5efda8)
HRESULT = 80040403
2008-09-22 16:18:44
ERROR: (OUTLOOK, .\ActivityView\ActivityFormRegion.cpp, 1268)
GetListViewControl: failed Item
HRESULT = 80070057
2008-09-22 16:24:27
ERROR: (OUTLOOK, .\ActivityView\ActivityFormRegion.cpp, 1268)
GetListViewControl: failed Item
HRESULT = 80070057
2008-09-22 16:26:43
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=cc1fd94 Context=cc1fda8)
HRESULT = 80040403
2008-09-22 16:26:43
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=cc1fd94 Context=cc1fda8)
HRESULT = 80040403
2008-09-22 16:27:35
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=cc1fd94 Context=cc1fda8)
HRESULT = 80040403
2008-09-22 16:27:35
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=cc1fd94 Context=cc1fda8)
HRESULT = 80040403
2008-09-22 16:28:43
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:28:43
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:28:45
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:28:45
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:28:46
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:28:46
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:28:48
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:28:48
ERROR: (MAPI, .\Managers\ContactManager.cpp, 112)
LoadContactCache: SetColumns failed
MAPIError: (Microsoft Office Outlook Offline Folders: (null) LowError=e06fd94 Context=e06fda8)
HRESULT = 80040403
2008-09-22 16:29:01
ERROR: (OUTLOOK, .\ActivityView\ActivityFormRegion.cpp, 1268)
GetListViewControl: failed Item
HRESULT = 80070057

Thanks for any help. I really want to use CC...

Tomas
Attachments
Outlook_2008-09-22_162421.gif
My Outlook inbox just before it going to crash
Outlook_2008-09-22_162421.gif (52.75 KiB) Viewed 6420 times
tperoutka
 
Posts: 3
Joined: Thu Sep 18, 2008 12:41 pm

Re: Outlookk crashes after trying to open task, appointment

Postby Scott - CC Support » Thu Sep 25, 2008 1:39 pm

Tomas,

Thanks for the additional info and sorry for the delayed response. We're looking into this and hope to get back to you with more info soon. Thanks for your patience.
Scott - CC Support
 
Posts: 1361
Joined: Thu May 29, 2008 1:22 pm


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