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Message Context out of synch with Subject

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Message Context out of synch with Subject

Postby krsherm » Thu May 13, 2010 7:08 am

I frequently see a task with subject 'A' - and the message context at the bottom of the task is not in synch. Kind of useless when you want to review the email threads, and it pulls up something completely unrelated. How to fix/re-synch?

Kevin
krsherm
 
Posts: 1
Joined: Thu Apr 22, 2010 10:42 am

Re: Message Context out of synch with Subject

Postby ClearContext Support » Thu May 13, 2010 8:46 am

From within Outlook, please go to ClearContext > About > Email Support and send us the data in that email along with screen prints showing the problem. In particular, include:

  • Task with MessageContext
  • One of the listed messages including MessageContext in the message for both messages and tasks (click the Tasks & Appointments link at the bottom to open the Tasks section)
  • A message that you expect to be part of the conversation showing both messages and tasks

Thanks.
ClearContext Support
 
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Joined: Wed Jan 09, 2008 1:52 pm


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