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File Message shortcut not working

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File Message shortcut not working

Postby delerium » Mon Dec 20, 2010 4:27 am

The file message shortcut mentioned in the online user guide does not appear to be working. Alt-M does nothing when I use it; Ctrl-Alt-M does work as intended. I have a new installation of CC (yesterday), so have just started using it - version is 5.2.2.

Any reason for this?
delerium
 
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Re: File Message shortcut not working

Postby delerium » Wed Dec 22, 2010 11:47 am

No answer for this or am I expecting a reply back too soon, being the holidays and all...
delerium
 
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Re: File Message shortcut not working

Postby ClearContext Support » Mon Dec 27, 2010 2:52 am

What version of Outlook are you using?
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Re: File Message shortcut not working

Postby delerium » Tue Dec 28, 2010 2:37 pm

2007
delerium
 
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Re: File Message shortcut not working

Postby ClearContext Support » Tue Dec 28, 2010 10:44 pm

Any other addins installed?
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Re: File Message shortcut not working

Postby delerium » Wed Dec 29, 2010 7:00 am

Active Add-ins:

Outlook Backup
Microsoft VBA for Outlook

There are several add-ins which are inactive:

Microsoft Exchange Unified Messaging
Microsoft Office SharePoint Server Colleague Import
Microsoft Outlook Mobile Service
delerium
 
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Re: File Message shortcut not working

Postby ClearContext Support » Mon Jan 03, 2011 10:03 am

Are you trying to file from an open message or from the Inbox? If the inbox, there is likely another button that shares the ALT-M shortcut. Press Alt-M and see which button is highlighted. If an open message, use the Outlook built in ribbon shortcuts instead; press alt to see what's available.
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Re: File Message shortcut not working

Postby delerium » Mon Jan 03, 2011 1:16 pm

I am trying to file the message from the Inbox - if I press ALT-M, the Outlook 'Move to Folder' button is highlighted. I normally do not file messages when they are open.
delerium
 
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Re: File Message shortcut not working

Postby ClearContext Support » Mon Jan 03, 2011 2:29 pm

That's the issue; there are two buttons that share the Alt_m shortcut. Remove the Move to Folder button from the Outlook toolbar and you will no longer see the issue. Alternatively, I believe ALT-MM ENTER will initiate the File Msg button.
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Re: File Message shortcut not working

Postby delerium » Tue Jan 04, 2011 9:56 am

Yes, that worked - thanks.
delerium
 
Posts: 16
Joined: Sun Dec 19, 2010 3:55 pm


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