Unable to update user database to v3

[ClearContext Support]

If you receive one of the following messages:

SEVERE_ERROR: (PROGRAM, .\Managers\UserActivityManager.cpp, 355)
Unable to update user database to v3

OR

SEVERE_ERROR: (PROGRAM, .\Managers\UserActivityManager.cpp, 336)
Unable to initialize user database

Try rebooting your PC. If the problem persists, your cc_user.db file is corrupted. ClearContext uses this file to track Topic Suggestions and Email Effectiveness statistics. To resolve:

1. Close Outlook
2. Rename cc_user.db to cc_user_bu.db. This file is located:
   
   XP: C:\Documents and Settings\USER_NAME\Local Settings\Application Data\ClearContext\ClearContext Information Management System\
   
   VISTA: C:\Users\{USER_NAME}\AppData\Local\ClearContext\ClearContext Information Management System
   
   Where {USER_NAME} is your Windows login name. You may need to display hidden files and folders to find this directory.
   
3. Open Outlook

Please note that you will lose your email effectiveness historical data when you perform this repair.

Please help us track down this issue

Once repaired, please go to ClearContext > About > Email Support and send a zipped copy of the corrupted database (cc_user_bu.db) so that we can take a closer look. Thanks!

[ackmike]

With 5.0 you no longer have the option or need to Analyze Contacts.

[ClearContext Support]

Thanks for the feedback ackmike. I have adjusted the instructions.