The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

Troubleshooting Startup Issues

Tips on repairing problems and solutions to common issues. Search for error messages here.

Troubleshooting Startup Issues

Postby ClearContext Support » Fri Jul 09, 2010 2:17 pm

If v5.1 is slow and/or hanging at startup, confirm that you your system meets our system requirements. If it does, follow these steps to isolate/resolve the issue.

  1. Disable the Dashboard sidebar - if this fixes the issue:
    • Review your tasks and appointments and clear any items that you no longer need
    • Run SCANPST against your primary mail file (step #1)
    • In the folder view of Outlook, right click Tasks, select Properties and press "Clear Offline Items" to remove locally stored items. 2010 users should select Update Folder from the Send/Receive tab. 2007 and earlier users should run SCANOST against their mail file. Repeat for Appointments.
  2. If the splash screen is hanging:
    • Right click the Outlook icon in the Windows Systray (lower right hand corner) and select Cancel Server Request. If Outlook responds:
      • Ensure that the connection to your Exchange server is stable
      • Add your Exchange Server IP address to your hosts file
    • If that doesn't fix the issue, ClearContext may be hanging as it tries to load your mail files. Close all archive mail files and/or run SCANPST against all open mail files to repair.

Finally, if none of the above help, create a new profile in Outlook. Detailed instructions are available in step #3 here.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Return to Troubleshooting & Known Issues

 


  • Related topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 0 guests