The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

Outlook crashes on install

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Outlook crashes on install

Postby Jbranch » Fri May 13, 2011 6:52 am

I updated from XP to Windows 7 (64) and from Outlook 07 to 2010. After installing ClearContext Outlook won't completely load before freezing and shutting down. I cannot run Outlook without disabling ClearContext. My Active Add-ins are:

AVG Addin for MS Outlook
Microsoft Exchange Add-in
OneNote Notes About Outlook Item
Outlook Change Notifier
Jbranch
 
Posts: 2
Joined: Thu Jul 15, 2010 6:17 am

Re: Outlook crashes on install

Postby ClearContext Support » Fri May 13, 2011 10:14 am

I would recommend going through the steps in our troubleshooting guide:

troubleshooting-clearcontext-issues-start-here-t1777.html

In particular:

1) try disabling your other addins
2) perform Outlook data file maintenance: http://www.clearcontext.com/help/performance.html
3) run the Office diagnostics, by opening Programs in Windows Control Panel, highlight Office 2010 and click Repair

If those steps or the troubleshooter don't solve the problem, please email us at support@clearcontext.com
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm


Return to ClearContext Professional Features & Support

 


  • Related topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: Google [Bot] and 3 guests

cron