- What version of Microsoft Windows are you running?
XP
- What version of Microsoft Outlook are you running? (OL2K users indicate whether in Corporate or Internet Only mode).
2007
- What version of ClearContext are you running (see ClearContext > About)?
The Latests
- What type of mail account(s) are you accessing (i.e. POP, IMAP, Exchange, HTTP, etc.)?
POP
- What, if any, additional Outlook Add-in's or Rules are installed?
I disabled all of the other Add-in's, there are a few filtering rules.
- Do you access your mail file from another machine or use a PDA such as a Blackberry?
No.
- How do you reproduce the error?
I enable the add-in through the help menu, then restart Outlook, CC crashes, and then asks if I want to disable it. I say yes. Then I enable it again and the cycle continues.
- What is the severity of the problem? (Fatal - unusable, Serious - workaround avail., Minor
- superficial annoyance)
Fatal and unusuable.
Here's what the CC log file is showing:
11/14/2008 10:45:43 AM
ERROR: (MAPI, .\Managers\FolderManager.cpp, 2241)
Could not open folder
MAPIError: (Personal Folders: (null) LowError=13f254 Context=13f268)
HRESULT = 80040107
11/14/2008 10:45:43 AM
ERROR: (PROGRAM, .\Managers\FolderManager.cpp, 693)
LoadContactFolders: Unable to open contact folder
11/14/2008 10:45:44 AM
ERROR: (MAPI, .\Managers\FolderManager.cpp, 2241)
Could not open folder
MAPIError: (Personal Folders: (null) LowError=13f260 Context=13f274)
HRESULT = 80040107
11/14/2008 10:45:44 AM
ERROR: (PROGRAM, .\Managers\FolderManager.cpp, 1933)
GetFolder: NULL parent folder
11/14/2008 10:51:42 AM
ERROR: (MAPI, .\Managers\FolderManager.cpp, 2241)
Could not open folder
MAPIError: (Personal Folders: (null) LowError=13f7d0 Context=13f7e4)
HRESULT = 80040107
11/14/2008 10:51:42 AM
ERROR: (PROGRAM, .\Managers\FolderManager.cpp, 693)
LoadContactFolders: Unable to open contact folder
11/14/2008 10:51:43 AM
ERROR: (MAPI, .\Managers\FolderManager.cpp, 2241)
Could not open folder
MAPIError: (Personal Folders: (null) LowError=13f7dc Context=13f7f0)
HRESULT = 80040107
11/14/2008 10:51:43 AM
ERROR: (PROGRAM, .\Managers\FolderManager.cpp, 1933)
GetFolder: NULL parent folder
I have scanned the PST multiple times and each time Outlook reports that the file is okay and not damaged.
The problem started out-of-the-blue, and the add-in was working fine previously.
Please help!
Thank you.