Duplicate emails in Inbox

[jesse]

1 email is showing up twice in my Inbox because of being assigned to multiple categories.
Steps to duplicate:

1. Set view to Clear Context Prioritized by Category
2. Reply to a new email; assign and file the original email
3. Wait for a reply
4. When the reply comes, it gets automatically assigned to CC OK category and the new Project the original email was filed to
5. The incoming reply now shows up twice in the Inbox

The duplicate email behaves like 1 email. If I file one email, both copies will disappear from the Inbox and only 1 copy will correctly appear in the project folder.

I am thinking I have an Outlook setting messed up allowing my Inbox to show multiple copies of the same email. Can I get some help in figuring out which setting that is? Thanks.

Duplicate Email

Untitled.jpg (76.11 KiB) Viewed 2985 times

Stats:
Windows Vista SP2
Outlook 2007 SP2
Clear Context 5.4.4 Pro

[ClearContext Support]

That is the expected behavior and how Outlook treats emails with multiple categories when the view is grouped by category. To aovid this you can use a view that doesn't group by Category, or turn off the prioritization that labels CC_OK/VIP in ClearContext Options.

[jesse]

OK, thanks for the reply.