Apologies no doubt this is a recurring question but I cant find an appropriate answer on the forum.
I am a first time user of the ClearContext TWC and my query relates to projects/categories:
I work on multiple clients with multiple client projects therefore I would like to set my hierarchy as follows:
---single processed mail folder (created already)
--- assign a unique project name to each client job and thus file each email in my inbox to one of those categories
I have set up the software to ensure it files all mail in the specified processed mail root however when I get a new piece of mail and I want to file it to a project/category I have created it saves to the Processed mail folder (correct) but the categories list in the email header shows the full path inbox/processed mail/project 1. I still want it to file to processed mail but only show the category Project 1. How do I effect this?