CC doesn't load from external compose action

[id628]

When I use MS Word's "Send using Email" feature to email a Word file, it starts an Outlook message compose window but doesn't load ClearContext, so I lose the features that I've grown so dependent on.

[id628]

FYI, I'm using CC 5.4.5 Pro on Outlook 2010 32-bit , on 64-bit Win 7.

[ClearContext Support]

This is a known issue, and unfortunately one that we will be unlikely to solve. When launched this way, Outlook does not load the ClearContext user interface and there seems to be no way for us to force it to do so.

[id628]

This is a known issue, and unfortunately one that we will be unlikely to solve. When launched this way, Outlook does not load the ClearContext user interface and there seems to be no way for us to force it to do so.

I noticed that very few Outlook plugins show their tab in the Outlook compose ribbon when launched this way. However, the developers over at gSyncit seem to have found a way - their tab in the ribbon shows up even when launched that way.

To me, this is incredibly important in a business environment. Not being able to label and mark things for followup breaks the flow I've established in CC.

Would you mind taking a look at gSyncit to see if their method might work for CC? The site is fieldstonsoftware , they have a trial/demo version. You'll have to google it, because I had to remove the links from this post because the system complains it's too "spamy".

[ClearContext Support]

Thanks for letting us know about it working with the other addin. We'll take another look at this issue.