Filing no longer works

[reekin]

I am using Outlook 2007 with paid version of ClearContext. Everything has been working fine, however, now when I click the "File Message" button on the toolbar it does nothing. Please help.

[ClearContext Support]

We have seen this in cases where you have reached the size limit of your PST file, or if there is corruption in your datafile. Take a look at your datafile size, if it is approximately 2gb, you have probably hit the limit and need to archive your older items. If that doesn't seem to be the problem, use SCANPST to check and fix your data file as described in step 1 here: http://www.clearcontext.com/help/performance.html

[georgefurnell]

Hi,

Yes I can vouch for that, using ScanPst and archiving has cured most of my issues.

Regards
George

[reekin]

I ran this on all my archives and it still only works about 1/2 the time. Any other ideas? This sort of makes the software not usable for me.

[ClearContext Support]

Please send us an email by pressing "email support" from the ClearContext About screen we can look at the diagnostic information.

If you are running Outlook 2003/2007, press the ClearContext menu then About. On Outlook 2010, go to the ClearContext tab, press the More button on the right, and then About.