clearmail.dll contantly disabled

[m_evangelista]

About 1 of 3 times when I start up Outlook 2010, clearcontext is disabled. All my messages send/receive on startup and don't get filed, defeating the purpose. Also any custom ribbon items get removed.

I have to go through the steps to the add-ins, disabled, enable clearmail.dll, restart outlook... really not a feasible workflow long-term. What makes Outlook disable this add-in?

I've been using ClearContext for years, but just upgraded to 64-Bit Win7 Pro and Outlook 2010. When it works it works great.

How can I tell Outlook NOT to disable ClearContext?
Or, how can I find the problem, whatever it is, and fix it?

[ClearContext Support]

It sounds like something may be crashing when Outlook is closed, causing it to disable ClearContext. Can you run SCANPST on your mail files to make sure they are not corrupted? We have some instructions on doing so here:

http://www.clearcontext.com/help/performance.html

If that doesn't help, please contact us by pressing the "email support" button in your ClearContext About window. That will allows us to take a look at your configuration and logs.

[m_evangelista]

Details sent.

>> It sounds like something may be crashing when Outlook is closed,

Now that you mention it, my nightly backup is force-closing outlook if I've left it open, via a custom VB script that is part of a network backup system. I can probably make sure we close the clearcontext process first, if that would do the trick.

Here's the .vbs file that executes as a scheduled task ... do you know how I might modify this to close ClearContext first, before calling objOutlook.quit ?


strComputer = "."
Set objWMIService = GetObject("winmgmts:" _
& "{impersonationLevel=impersonate}!\\" & strComputer & "\root\cimv2")
Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'Outlook.exe'")

For Each objProcess in colProcessList
Set objOutlook = CreateObject("Outlook.Application")
objOutlook.Quit
Next

WScript.Sleep 90000

Set colProcessList = objWMIService.ExecQuery _
("Select * from Win32_Process Where Name = 'Outlook.exe'")
For Each objProcess in colProcessList
objProcess.Terminate()
Next

[ClearContext Support]

I believe the second part of your script is causing the problem:

Code: Select all

For Each objProcess in colProcessList
Set objOutlook = CreateObject("Outlook.Application")
objOutlook.Quit
Next

this actually starts a new instance of Outlook and then immediately quits the new instance, and that could be problematic. Try disabling this section and see if if solves the problem.

I'm not knowledgeable on what the terminate command does in the last part. If it is a normal application shutdown request it would be ok. However, if it forces the process to terminate right away, that can cause problems regardless of whether ClearContext is running because Outlook might not have a chance to save any data it is in the middle of processing.

[m_evangelista]

Thank you, that seems to have done the trick!