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How are Average Replies Sent statistics calculated?

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How are Average Replies Sent statistics calculated?

Postby rcagle » Fri Jun 29, 2012 11:44 am

I really like the product, and have used it over the past two years for continuous process improvement in how I manage my email and work. For the most part, I understand and am happy with the way the tool works, and metrics are calculated. However, I am at a loss to explain why the "Communication - How effectively you interact with contacts." statistic on-line shows my stats as a 61 out of 100, with average replies sent per day at 9, when it shows the average for all users as 83 out of 100 - but only 7 replies sent per day.

If there is a more complex way the value is actually calculated, I understand; but on the surface, it just appears to be broken.

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Re: How are Average Replies Sent statistics calculated?

Postby ClearContext Support » Fri Jun 29, 2012 4:00 pm

The rating of "Communication - How effectively you interact with contacts" is largely determined by how long it takes you to respond to emails. While it certainly takes more effort to respond in a timely manner with a greater volume of email, from the perspective of those you are communicating with, they only perceive how responsive you are in responding regardless of how busy you may be.
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