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Daily Digest links to Autofiled messages doesn't work

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Daily Digest links to Autofiled messages doesn't work

Postby ronaldb » Thu Nov 15, 2012 8:52 am

I've been having problems with the Autofiled messages, and specifically the Daily Digest for a while. I recently had to reinstall Windows due to catastrophic disk failure, and hoped it would resolve the issue. Unfortunately, it didn't.

I'm using Windows 7 64-bit, Outlook 2007 32-bit and CC 6.0.1. I have turned on the AutoFile Configuration, and Create Daily Digest message in Inbox. I've checked all AutoFile Folders, and selected my Primary mail file.

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Messages seem to disappear out of my Inbox, but I cannot find where they were AutoFiled. When I click on the Daily Digest message links, they used to generate an error. I created the mail folders manually, and at least they now open up, but have no contents.

What am I missing?

Cheers,

Ron.
ronaldb
 
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Re: Daily Digest links to Autofiled messages doesn't work

Postby ClearContext Support » Thu Nov 15, 2012 9:35 am

In your main mail file, AutoFiled messages would be stored in folders under "/Inbox/ClearContext Autofiled", in other mail files they would be stored under the "/ClearContext AutoFiled" folder. If you still can't locate your filed messages, please send a support request by going to the ClearContext->Help menu so we can take a look at your configuration. Also, please include a copy of a daily digest by attaching it to the support request email.
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