The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

Extra line in tasks created from e-mail message

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Extra line in tasks created from e-mail message

Postby trcpdx » Thu Jan 03, 2013 3:13 pm

Outlook 2010 32-bit + ClearContext Pro 6.0.1.

When I create a task from an e-mail message I've received in HTML format: ClearContext -> Task -> Task from Message

ClearContext creates an Outlook task with an extra line between each line of the message. So,

>Dear John:
>
>I'm sorry to have to tell you ...

becomes

>Dear John:
>
>
>I'm sorry to have to tell you ...
>

I don't seem to get the extra lines on tasks created from RTF-formated e-mails.

I'd prefer not to get the extra lines in either case. Can this behavior be changed?
trcpdx
 
Posts: 2
Joined: Mon Aug 25, 2008 1:28 pm

Re: Extra line in tasks created from e-mail message

Postby ClearContext Support » Fri Jan 04, 2013 11:34 am

There is no configuration for this, it sounds like a quirk with converting html to regular text. I will note it in our issues log to investigate for a future release.
ClearContext Support
 
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm


Return to ClearContext Professional Features & Support

 


  • Related topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 16 guests

cron