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Followup task function not showing email thread

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Followup task function not showing email thread

Postby wrightmattc » Wed Jul 31, 2013 2:36 pm

I'm on Windows 7 and Outlook 2010, and appear to have lost some functionality from within the followup feature in Clearcontext. previously, when I would click on the pop-up reminder for the task, the window at the bottom would show individual line items for the email thread. now I just see an embedded single attachment.
Matt
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Re: Followup task function not showing email thread

Postby ClearContext Support » Thu Aug 01, 2013 6:17 am

There hasn't been any changes to this functionality in the product. Do you have the MessageContext enabled for tasks in ClearContext->Options->UI/Toolbar?

Note however that the integrated MessageContext is not available in x64 versions of Outlook. You will instead see a button in the toolbar to launch a MessageContext window.
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Re: Followup task function not showing email thread

Postby wrightmattc » Mon Aug 05, 2013 7:47 am

not seeing that options. when I got to ClearContext->Options->UI/Toolbar.....there is only two items that show under this tab: (i) "one click filing", and (ii) "Folder/Project Name Abbreviation".....nothing else. please advise. thanks Matt
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Re: Followup task function not showing email thread

Postby ClearContext Support » Mon Aug 05, 2013 10:34 am

If you're running the regular 32 bit version of Outlook, some components ClearContext needs for the MessageContext may have gotten damaged. Try running the following to attempt repair of those components:

http://support.microsoft.com/KB/2597986#FixItForMe
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Re: Followup task function not showing email thread

Postby wrightmattc » Tue Aug 06, 2013 2:58 pm

i guess the issue is that I'm running 64bit office outlook; therefore, this feature as you state is only by using the "message context' feature in the toolbar, which is ok, but just not as good as before where it's automatically in the task reminder.
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