The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

Unable to install ClearContext

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Unable to install ClearContext

Postby Taskline » Tue Aug 12, 2014 4:08 pm

I am running Windows 8.1 and Outlook 2013 (64-bit).
I run the CC Setup program and this appears to proceed correctly. An entry in Control Panel -> Programs is created. However, the CC Add-In does not load. I have tried:

* FILE -> Slow and Disabled Add-Ins. The CC Add-In is not listed
* Disabling all other Outlook Add-Ins and reinstalling
* Disabling Avast AV and reinstalling
* Creating a new Outlook profile with a new PST file and reinstalling
* All of the above with a complete Uninstall and Reinstall

I have tried FILE -> Options -> Add-Ins -> COM Add-Ins (GO) and re-enabling the Add-In, however this fails too. One oddity, which you will see from the screen shot. When I select the CC Add-In, Outlook does not show a location. All the other Add-Ins show a valid filename.

Any suggestions as to how to get ClearContext installed?
Thank you
CC.png (52.2 KiB) Viewed 4544 times
Posts: 2
Joined: Tue Aug 12, 2014 3:48 pm

Re: Unable to install ClearContext

Postby ClearContext Support » Wed Aug 13, 2014 7:07 am

This can happen when the 32bit version of ClearContext is installed on the 64bit version of Outlook and vice versa. Normally, the installer detects the mismatch and warns you, but on occasion it isn't able to detect this. You can find the 64 bit download by clicking on any download link on, but not accepting the automatic download and clicking the 64 bit link on the page. If you have the 32 bit version still installed, please uninstall it before re-installing the 64 bit version.

If you are already using the 64 bit version, another possibility is that your computer requires ClearContext installed as an administrator. To do so, first uninstall ClearContext if it is installed. Then download the installer from our web site, but do not run it directly. Instead, save the clearcontext64.exe file to a location, right click on it, then choose the option "run as administrator".
ClearContext Support
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Re: Unable to install ClearContext

Postby Taskline » Wed Aug 13, 2014 9:07 am

Thank you, that did the trick!
Posts: 2
Joined: Tue Aug 12, 2014 3:48 pm

Return to ClearContext Professional Features & Support


  • Related topics
    Last post

Who is online

Users browsing this forum: No registered users and 0 guests