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CC not giving filing folder recommendations in 7.0.0

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CC not giving filing folder recommendations in 7.0.0

Postby TJSJ » Mon Jan 05, 2015 9:06 am

Since installing the latest version 7.0.0
My CC has stopped recognizing, in many instances, where emails should be filed in the primary root folder and no longer makes recommendations
How can I get CC to analyse my folders and start to "learn" and make filing folder recommendations?
TJSJ
 
Posts: 2
Joined: Fri Jan 28, 2011 5:11 am

Re: CC not giving filing folder recommendations in 7.0.0

Postby ClearContext Support » Mon Jan 05, 2015 1:45 pm

Please go to your ClearContext->Help screen and click the link to email support. We can take a look at your configuration to double check the settings.

The suggestion engine has been redesigned for v7 and it seems to be working well for most people. However, we are hearing that for some, it is not working as well for them as v6. We are working on an update to address these cases.
ClearContext Support
 
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Re: CC not giving filing folder recommendations in 7.0.0

Postby TJSJ » Tue Jan 06, 2015 1:55 am

I've sent this in as requested
TJSJ
 
Posts: 2
Joined: Fri Jan 28, 2011 5:11 am

Re: CC not giving filing folder recommendations in 7.0.0

Postby dpoindexter » Thu Jan 08, 2015 12:07 pm

I am having the same issue. And some shortcuts (i.e., Alt-M) are crashing Outlook. I will send a support request shortly.
David Poindexter
President & CEO

nvisionative
265 N Main St
Mooresville, NC 28115

http://www.nvisionative.com
dpoindexter
 
Posts: 12
Joined: Fri Nov 26, 2010 8:56 am
Location: Mooresville, NC

Re: CC not giving filing folder recommendations in 7.0.0

Postby beogaard » Fri Jan 09, 2015 5:18 am

same problem here.

regards
Bjoern
beogaard
 
Posts: 11
Joined: Thu Oct 30, 2014 3:50 am


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