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cant get clearcontext to enable

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cant get clearcontext to enable

Postby aecwalker » Mon Feb 09, 2015 6:31 am

Using Outlook 2013 64 bit
Tried disabling all add-inds, did not help
Only item under disabeld items is mssphtb.dll
Under comm-Add-Ins ClearContect i tick clearcontext, then exit outlook and run it again and ClearContext is disabled
Not sure how to fix it. Saw an old comment that 64 bit is not supported but also saw and old comment that you were going to release a 64bit version
aecwalker
 
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Joined: Mon Feb 09, 2015 6:26 am

Re: cant get clearcontext to enable

Postby ClearContext Support » Mon Feb 09, 2015 8:54 am

Normally, the installer detects if you try to install the regular 32 bit version on 64 bit Outlook, but occasionally that detection does not work and you have to make sure you pick the right version. First uninstall ClearContext from the Windows Control panel through the Program Uninstall area. Then click on a download link at www.clearcontext.com. Ignore the default/automatic download and click the link to download the 64 bit version.
ClearContext Support
 
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Re: cant get clearcontext to enable

Postby aecwalker » Tue Feb 10, 2015 12:19 am

awsome! it works.
Never noticed the 64 bit download link.
Thanks!
aecwalker
 
Posts: 2
Joined: Mon Feb 09, 2015 6:26 am


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