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New User Email Filing Question

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New User Email Filing Question

Postby jaketayls » Mon Jun 27, 2016 5:22 pm

Hi Everyone

I've recently purchased ClearContext and had a question for the experts out there....

We file all our emails to public folders under either an 'Inbox' or 'Sent Items' folder for each project. Is it possible for ClearContext to remember the filing preference for an email/project in your inbox separate to the Sent items folder? For example when we file an email that's in our inbox then go to file another email for the same project that's in our sent items ClearContext wants to file it to the same location in public folders.

Hope this makes sense and thanks a million!
jaketayls
 
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Joined: Mon Jun 27, 2016 5:13 pm

Re: New User Email Filing Question

Postby ClearContext Support » Tue Jun 28, 2016 7:03 am

Unfortunately, it is not possible to change the filing preference based on whether an email is in the Inbox or Sent Items. ClearContext remembers the filing location per email conversation/thread, and that is independent of what folder the item is currently stored in.
ClearContext Support
 
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Joined: Wed Jan 09, 2008 1:52 pm


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