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Need to reinstall

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Need to reinstall

Postby collopy » Fri Oct 20, 2006 7:15 am

It appears that my IT support updated Outlook and now all my ClearContext menus are gone. I tried reinstalling from my machine but couldn't find clearmail.msi. I did find clearmail.dll and .ico. I'm a ClearContext Pro user. How can I reinstall without paying again? Is there a way to reinstall without going back to the web site?
Thanks
collopy
 
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Joined: Tue Sep 12, 2006 1:26 pm

Postby brad » Fri Oct 20, 2006 9:01 am

Is ClearContext listed in Add/Remove Programs (Control Panel)? If so, uninstall. Then try downloading the installer from the website and re-installing from there. You can then re-enter your registration key manually via ClearContext > About.

If the re-install does not work, I have another workaround to try. Send an email to support at clearcontext dot com for more detail.
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm


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