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email support button crashes outlook

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email support button crashes outlook

Postby kcstanmore » Fri Jul 27, 2007 10:19 am

I am a registered user trying to email support about a problem I'm having and three times when i've tried to go to the CC About tab and then the button "Email Support" it crashes Outlook and i have to shut it down. Can you please send me an email address so i can bypass this button?
I am running Vista Ultimate, Office 2007. I am using Microsoft Exchange and accessing from work, not internet only. I don't have any other Outlook add-in's but do have some rules installed for filing to folders and some color coding.
i can reproduce the error every time by the actions listed above. Severity is fatal - i have to reboot outlook each time.
Posts: 2
Joined: Fri Jul 27, 2007 10:13 am

Postby brad » Fri Jul 27, 2007 11:17 am

I suspect you are running v3.1.0. There's a known bug with Email Support that has been fixed in v3.1.1. Please upgrade and try it again.
Brad Meador
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

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