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Product Support Posting Guidelines

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Product Support Posting Guidelines

Postby brad » Tue Sep 16, 2008 2:47 am

If you have an issue with ClearContext that you would like us to look at, find your answers here. Before posting, please look at the ClearContext FAQ to see if you are experiencing a known issue and search the forums to see if your question has already been answered.

If you can't find the answer you're looking for, be sure to include answers to the following questions when you post:

- What version of Microsoft Windows are you running?
- What version of Microsoft Outlook are you running? (OL2K users indicate whether in Corporate or Internet Only mode).
- What version of ClearContext are you running (see ClearContext > About)?
- What type of mail account(s) are you accessing (i.e. POP, IMAP, Exchange, HTTP, etc.)?
- What, if any, additional Outlook Add-in's or Rules are installed?
- Do you access your mail file from another machine or use a PDA such as a Blackberry?
- How do you reproduce the error?
- What is the severity of the problem? (Fatal - unusable, Serious - workaround avail., Minor - superficial annoyance)

Brad Meador
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

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