The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

ClearContext 4.5.1 causing Outlook 2007 to Crash

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

ClearContext 4.5.1 causing Outlook 2007 to Crash

Postby caliber » Wed Oct 01, 2008 10:52 am


I love your product, but it is causing Outlook 2007 to crash randomly every 10 minutes or so. Here is the error I am getting:

Problem signature:
Problem Event Name: APPCRASH
Application Name: OUTLOOK.EXE
Application Version: 12.0.6316.5000
Application Timestamp: 4833a470
Fault Module Name: kernel32.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a76d
Exception Code: e06d7363
Exception Offset: 000442eb
OS Version: 6.0.6001.
Locale ID: 1033

Additional information about the problem:
LCID: 1033
Brand: Office12Crash
skulcid: 1033

I am running Outlook 2007 with the latest service packs, Vista Business with the latest service packs and ClearContext 4.5.1.

ClearContext is the ONLY addin running.

I have run scanpst on my Outlook datafiles. This did not help.

Outlook does not crash when I run it in safe mode or when I run it with ClearContext disabled.

Please help, I would like to be able to use this product.
Posts: 9
Joined: Wed Oct 10, 2007 6:45 pm

Re: ClearContext 4.5.1 causing Outlook 2007 to Crash

Postby ClearContext Support » Wed Oct 01, 2008 11:50 am

I have sent you some additional information offline. For those who stumble across this post, the first things to try, in order, are:
  • Run Help > Diagnostics (2007) or Help > Detect & Repair (2003 - will likely ask for Office installation CDs)
  • Run SCANPST against your mail file (Step #3 here)
  • Create a new Outlook profile and see if the issue persists
ClearContext Support
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Return to ClearContext Professional Features & Support


  • Related topics
    Last post

Who is online

Users browsing this forum: No registered users and 4 guests