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Number of suggestion in Topic suggestion

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Number of suggestion in Topic suggestion

Postby rpccmsi » Sat Sep 27, 2008 11:29 am

Dear Brad,

I cannot find a detailed description of this option that seems not being working for me. Al so, if I press question mark in preferences windows in topic option asking for help it does not work either
Regards

Rafa
rpccmsi
 
Posts: 50
Joined: Sun May 06, 2007 2:35 am

Re: Number of suggestion in Topic suggestion

Postby Scott - CC Support » Sun Sep 28, 2008 3:53 pm

The ClearContext->Options->Preferences->Topic Options "number of suggestions" parameter should change the number of Suggested Topics displayed in the dropdown. What is it doing when you change that number?
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Re: Number of suggestion in Topic suggestion

Postby rpccmsi » Tue Sep 30, 2008 4:58 am

Nothing. Only Clic to assign and Show all lines appears whatever number you put.
rpccmsi
 
Posts: 50
Joined: Sun May 06, 2007 2:35 am

Re: Number of suggestion in Topic suggestion

Postby ClearContext Support » Tue Sep 30, 2008 8:54 am

Run ClearContext > Options > Analyze Contacts and see if that makes a difference.
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Re: Number of suggestion in Topic suggestion

Postby rpccmsi » Fri Oct 03, 2008 1:20 pm

It does not solve the problem. Disabling topic suggestion really let drop down box to show all topics but enabling it, only shows "click to assign" and "show all topics"

regards

Rafa
rpccmsi
 
Posts: 50
Joined: Sun May 06, 2007 2:35 am

Re: Number of suggestion in Topic suggestion

Postby ClearContext Support » Sat Oct 04, 2008 9:47 am

Rafa:

Please go to ClearContext > About > Email Support and send us the data in that email so that we can take a closer look. Reference this thread and include a screen print of the Topic Selector showing your list of Topics and ClearContext > Options > Preferences > Topic Options.

Thanks.
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Re: Number of suggestion in Topic suggestion

Postby ClearContext Support » Tue Oct 07, 2008 1:03 pm

Rafa:

Are you still experiencing this issue since your latest Outlook repair? If so, please send us the details above and we'll take a closer look.

Regards.
ClearContext Support
 
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Re: Number of suggestion in Topic suggestion

Postby rpccmsi » Wed Oct 15, 2008 10:30 am

Still experiencing the problem. I will send by std email screens youasked for

Regards

Rafa
rpccmsi
 
Posts: 50
Joined: Sun May 06, 2007 2:35 am


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