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Filing from outside of Inbox (e.g. Sent Folder)

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Filing from outside of Inbox (e.g. Sent Folder)

Postby Pocketneo » Tue Oct 28, 2008 6:24 am

I use CC Prof v4.5.1.
I use a Blackberry Curve so I often send messages from it that get filed in my Sent Folder. I'd like these messages to be filed in the topic where I would have filed them had I sent the message from my PC.

Is there a way to have emails in other folders like Sent to be filed in the same way as I file them via my Inbox?

Any suggestions?
Posts: 14
Joined: Tue Aug 05, 2008 1:09 pm

Re: Filing from outside of Inbox (e.g. Sent Folder)

Postby Scott - CC Support » Tue Oct 28, 2008 7:17 am

The issue is that the message made it to the Sent folder outside of ClearContext's control, so it didn't receive the requisite processing required to be automatically filed to a Topic folder.

In some cases, ClearContext will add this processing when it encounters messages that don't have it. If you highlight the individual message in the Sent Items folder and click File is it filed as you expect?
Scott - CC Support
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Joined: Thu May 29, 2008 1:22 pm

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