The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

Priority and Alert buttons disabled in MX-Contact

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Priority and Alert buttons disabled in MX-Contact

Postby philipavery » Fri Sep 25, 2009 2:25 am

I run MX-Contact as a CRM addin for Outlook in Outlook 2007 SP2 in XP Pro SP3. My business contacts are in the MX-Contact PST, and my personal contacts in the standard Outlook PST. MX-Contact has a custom form and although ClearContext appears on the ribbon, the Priority and Alert buttons are disabled (they work on the standard form). Is there any otherway of setting priority?
Posts: 3
Joined: Wed Aug 19, 2009 2:40 am

Re: Priority and Alert buttons disabled in MX-Contact

Postby ClearContext Support » Fri Sep 25, 2009 1:58 pm

ClearContext only works with the contacts listed in the primary mail file's contacts folder. There is no way around this at this time. See if you can configure MX-Contact to store your contacts in a sub-folder of your primary contacts folder rather than a separate PST.
ClearContext Support
Posts: 3646
Joined: Wed Jan 09, 2008 1:52 pm

Return to ClearContext Professional Features & Support


  • Related topics
    Last post

Who is online

Users browsing this forum: No registered users and 0 guests