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Clear Context assigning topic to wrong Message Thread

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Clear Context assigning topic to wrong Message Thread

Postby troyg » Mon Nov 02, 2009 11:40 pm

Hi All,

2nd day into CC and loving it; however, came up with the following issue:

Uncannily, we have a lot of messages with the subject 'touching base'. They are all from individual and different e-mail addresses, people and therefore topics.

When a process one of them and assign a topic to it, it then proceeds to assign that same topic to every message in the box that has the subject 'touching base'.

In the preferences box, I have 'Do not assign Topic' to both of the message related settings, but it still does this, even after a restart.

Has anyone else had this issue and / or got a way around it?

Thanks so much in advance!

Cheers - Troy
troyg
 
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Re: Clear Context assigning topic to wrong Message Thread

Postby Scott - CC Support » Tue Nov 03, 2009 1:06 am

In v4, this is expected behavior. Topics are assigned to conversations and conversations are determined by subject. So when you assign Topic A to message with subject "touching base" all messages with that subject are assigned Topic A.

In v5, CC uses Outlook's conversation ID if available, doing a smarter job of tagging related messages. More detail available here.
Scott - CC Support
 
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Re: Clear Context assigning topic to wrong Message Thread

Postby troyg » Tue Nov 03, 2009 1:33 am

thanks so much for the quick response Scott, appreciate it.

To work around this, am just adding messages manually to the Inbox from filing folder, to address this in the meantime.

Is there a firm'ish ETA for RTM of version 5 ?!
troyg
 
Posts: 2
Joined: Mon Nov 02, 2009 11:17 pm

Re: Clear Context assigning topic to wrong Message Thread

Postby Scott - CC Support » Tue Nov 03, 2009 1:45 am

v5 should be released around the end of the year.
Scott - CC Support
 
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Joined: Thu May 29, 2008 1:22 pm


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