Hitting Follow up on a mail you didn't send crashes outlook

[alexa]

Heya,

I open an email that I received (I was cc:ed and it was sent to one other person).
clicked Followup
set for a set day in the future.
clicked OK
Outlook crashes.

Running Beta 2 on WXP SP3 and OL 2007 SP2

Ta!,
Alex

[ClearContext Support]

Please try repairing your environment and see if the problem persists. Details in general troubleshooting here.

[alexa]

yup, works now. thanks!

[ClearContext Support]

Thanks for the follow-up! Any idea which step fixed the problem?

[alexa]

The only 2 steps I took were the scan/clean of the OST and PST files. (There's a SCANOST that I used in addition to the SCANPST).

[ClearContext Support]

FYI - we fixed a bug in RC2 that might have had an impact on this.

[claes]

Setup: Windows 7, Office 2007 SP 2, ClearContext 5.0.2

Outlook crashes using Followup Message

Steps
1. Create new mail
2. Click Followup Message - Options
3. Click OK
4. Outlook crashes every time

I've run scanpst.exe on my .ost-file until there were no errors to fix. that didn't help. I tried uninstalling/reinstalling, but that didn't help either.

[Scott - CC Support]

Hmmm - I'm running this same environment and not seeing the issue. Please try the other troubleshooting steps linked above and see if they resolve the problem. Thanks!

[claes]

I had to uninstall ClearContext the hard way to get it to work again.

[quote]Advanced Troubleshooting
1. Run a complete, thorough uninstall of ClearContext. Please be very careful when running this utility, as this will remove all of your ClearContext preferences and settings, including AutoAssign rules, topic suggestions and performance metrics. Once complete, reinstall ClearContext.[/quote]

/Claes

[brad]

Thanks for the update.