The forums are being retired in favor of a new help portal with improved knowlege base and direct access to support. - Please visit our new help portal for information and support.

Support for Office 2007

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Postby brad » Mon Jun 05, 2006 6:30 pm

FYI - I ran some abbreviated Vista tests over the weekend and did not run into the problems that ekyk2001 reports. On my vanilla setup there appears to be no security issues.

ekyk2001 - it appears that there's something unique to your environment (added security?) that's keeping CC from installing or it could be that the initial installation was corrupted and causing the issue. If you'll send me an email directly, I've got one thing for you to try that might help.
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

Additional Information

Postby brad » Tue Jun 06, 2006 12:06 am

FYI - I received this from a customer installing CC v2.0.5 on Vista:

Using an ordinary user account you will be asked to raise your privilege level for installation (UAC kicking in). The setup will complete successfully however the CC config wizard won’t run when you start O2007. I had to manually at my user account as a local admin, re-run the setup before the wizard would show up.


I am noting and will continue to investigate on our end.
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

Postby ekyk2001 » Tue Jun 06, 2006 1:27 pm

Reinstalling CC as an administrator solved this issue.
ekyk2001
 
Posts: 6
Joined: Sat Mar 26, 2005 11:05 pm

Postby brad » Tue Jun 06, 2006 2:04 pm

Thanks for the update. We plan to be able to work around this admnistrator requirement in a future build.
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

Windows Vista Post

Postby brad » Thu Jun 08, 2006 6:41 pm

FYI - I have moved the Windows Vista conversation to a new post. Post your Outlook 2007 questions/issues here and your Vista issues over there. Thanks.
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

Postby ekyk2001 » Fri Jun 09, 2006 3:51 pm

The biggest issue with CC / Outlook 2007 is the performance. My Outlook 2007 has been crawling, not just CC specific tasks but overall Outlook 2007 performance.

I decided to unintall CC today and my Outlook 2007 is actually usable right now.

Something you would need to look into.

Thanks!
ekyk2001
 
Posts: 6
Joined: Sat Mar 26, 2005 11:05 pm

Postby Perry » Wed Jun 28, 2006 11:56 am

ekyk2001 wrote:The biggest issue with CC / Outlook 2007 is the performance. My Outlook 2007 has been crawling, not just CC specific tasks but overall Outlook 2007 performance.

I decided to unintall CC today and my Outlook 2007 is actually usable right now.

Something you would need to look into.



I hate to say it, but I'm having the same issue. Not only is filing messages slow, but Outlook 2007 itself runs VERY slowly at times, but only on the system that I've also got CC installed on. So far, though, I'm keeping CC installed. The performance is an issue, but I depend too much on CC to get rid of it.
Perry
 
Posts: 2
Joined: Wed Jun 28, 2006 11:54 am
Location: Tampa, FL

Postby brad » Wed Jun 28, 2006 6:05 pm

Thanks for the info, Perry. We are making a great deal of performance enhancements for the "Made for 2007" release, which will hopefully take care of this and other performance related issues in the software. I should have a test build available within a couple of months, so bear with us and we'll have something soon.

Curious - are both machines hitting an Exchange server, or is one on POP and one on Exchange?

Thanks!
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

Postby Perry » Thu Jun 29, 2006 6:07 am

brad wrote:Thanks for the info, Perry. We are making a great deal of performance enhancements for the "Made for 2007" release, which will hopefully take care of this and other performance related issues in the software. I should have a test build available within a couple of months, so bear with us and we'll have something soon.

Curious - are both machines hitting an Exchange server, or is one on POP and one on Exchange?

Thanks!


I know you all are hard at work on it and I'm totally confident that you'll resolve the issue. Both of my machines (all of mine, really) are hitting Exchange servers. I no longer use POP at all.
Perry
 
Posts: 2
Joined: Wed Jun 28, 2006 11:54 am
Location: Tampa, FL

Bummer!

Postby soulhuntre » Mon Aug 07, 2006 10:15 pm

Sadly, I had to give in andpull CC from my ssytem as well. While I can't really live without it these days the performance impact on Outlook 2007 was just so bad I coudln;t even use my email.

The only thing worse than no CC is no email at all.

Please, please try an interim fix for the version you have now (no new features) that solves the performance problem - just to tide us over!
soulhuntre
 
Posts: 7
Joined: Wed Sep 14, 2005 5:46 am

Postby brad » Tue Aug 08, 2006 10:42 am

Folks - be patient. We are weeks, not months, away from a public beta of a new release that support Outlook 2007. Watch our corporate weblog for more detail. In the meantime, check out our 2007 preview page.
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

Postby soulhuntre » Wed Aug 09, 2006 11:51 am

Weeks? I love you.

Now if we can get the guys at InBoxer to update their anti-spam * sigh *
soulhuntre
 
Posts: 7
Joined: Wed Sep 14, 2005 5:46 am

Postby brad » Fri Sep 01, 2006 11:35 am

We're looking for Beta testers of our 3.0 product, which supports Outlook 2007. If you are interested in taking part in our beta test program, please drop us a line at beta at clearcontext dot com. Thanks!
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

Postby briguy » Mon Sep 25, 2006 9:04 am

alexa wrote:have been using Outlook 2007 with CC for a few days and one of the things that I'm seeing is that...after a while, even though CC is running, it stops interacting with the messages in the inbox. For example, I cant categorize or file topic.

The fix is to restart outlook.
I've been seeing this behavior as well with Outlook 2007 Beta 2 Technical Refresh. I haven't been able to pin down the steps to reproduce it. Other add-ins I use include Tablet Enhancements for Outlook 3.0 and Plaxo.
briguy
 
Posts: 55
Joined: Mon Aug 21, 2006 9:24 am

Postby brad » Mon Sep 25, 2006 9:50 am

In Outlook 2007, if you perform a search on All Mail Items, the ClearContext toolbars become disabled. To re-enable, restart OR perform a local search, then click on the Inbox. This should be fixed by a future Office 2007 release.
Brad Meador
brad
 
Posts: 2161
Joined: Wed Jun 16, 2004 5:35 pm

PreviousNext

Return to ClearContext Professional Features & Support

 


  • Related topics
    Replies
    Views
    Last post

Who is online

Users browsing this forum: No registered users and 4 guests

cron