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Support for Vista 64-bit

Have a support question regarding ClearContext for Microsoft Outlook? Find help here. Be sure to include what version of Outlook and Windows you are using.

Moderator: ClearContext Support

Support for Vista 64-bit

Postby cwinsor » Wed Oct 15, 2008 9:42 am

I am disappointed that ClearContext does not install into the Program files x86 folder as do other 32-bit apps on my new Vista 64-bit computer. As a result, I can no longer use my purchased copy of ClearContext. I'm using Outlook 2007. Any chance that an upcoming version will address this issue?
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Re: Support for Vista 64-bit

Postby Scott - CC Support » Wed Oct 15, 2008 10:38 am

For security reasons, ClearContext has always installed in the Local User Directory. This is Microsoft recommended best practice for Outlook add-ins.

I know that we have other customers who run ClearContext on 64bit Windows, so I don't believe this is the source of your issue? Some things to try:

Please let me know if any of the above resolve your issue.
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Re: Support for Vista 64-bit

Postby gurshl » Sat Nov 08, 2008 9:31 pm

I am not able to install the software on Windows 2008 server 64bit.
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Re: Support for Vista 64-bit

Postby Scott - CC Support » Sun Nov 09, 2008 3:29 am

Can you please describe in more detail the message you receive when you try to install? Also, please see here for some suggestions.
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Re: Support for Vista 64-bit

Postby gurshl » Sun Nov 09, 2008 9:20 am

Thanks for the replay.

This was resolved. The download was corrupted.

Thanks
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