The add-in is disabled/won't load. How do I re-enable?

[ClearContext Support]

If Outlook terminated during operation, the ClearContext add-in could be disabled. The first step is to restart Outlook and see if that fixes the problem. If this does not work, follow the instructions below to re-enable.

**Please note that there are two places to check listed below - COM Add-ins and Disabled Items**

Outlook 2010

1. Select File > Options > Add-ins. In the bottom of the Window select Manage: Disabled Items and click Go.... Select the checkbox next to add-in:clearmail.dll. Click Enable.
   

   

   Disabled Items.png (4.35 KiB) Viewed 8308 times

2. If that doesn't work, select File > Options > Add-ins. In the bottom of the Window select Manage: COM Add-ins and click Go.... Enable the checkbox next to ClearContext.
   

   

   COM Add-ins.png (2.82 KiB) Viewed 8308 times

Outlook 2007

1. Select Tools > Trust Center. Click Add-ins. In the bottom of the Window select Manage: Disabled Items and click Go.... Select the checkbox next to add-in:clearmail.dll. Click Enable.
   

   

   Disabled Items.png (4.35 KiB) Viewed 8308 times

2. If that doesn't work, select Tools > Trust Center. Click Add-ins. In the bottom of the Window select Manage: COM Add-ins and click Go.... Enable the checkbox next to ClearContext.
   

   

   COM Add-ins.png (2.82 KiB) Viewed 8308 times

Outlook 2003

1. Select Help > About Microsoft Outlook > Disabled Items and select the checkbox next to add-in:clearmail.dll.
   

   

   Disabled Items Outlook 2003.png (23.15 KiB) Viewed 8308 times

2. If that doesn't work, select Tools > Options > Other > Advanced Options... > COM Add-Ins... and ensure the box next to ClearContext is checked.
   

   

   COM Add-ins Outlook 2003.png (21.5 KiB) Viewed 8308 times