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Ver 5.1 Not Filing in Public Folders

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Ver 5.1 Not Filing in Public Folders

Postby jmadd » Mon Jul 19, 2010 2:02 pm

For some reason, messages are not getting filed into public folders. I select this project as the destination, but instead, they end up in my sent folder. What's going on here? This used to work just fine.
jmadd
 
Posts: 12
Joined: Fri Jan 01, 2010 8:06 pm

Re: Ver 5.1 Not Filing in Public Folders

Postby ClearContext Support » Mon Jul 19, 2010 2:29 pm

This is working as it should in our labs.
  1. Go to ClearContext > Options > Project Options - is Save messages to Project folder checked? If not, check it and try again.
  2. If so, try dragging a message from the Inbox to a Public folder. Are you able to complete the task?
ClearContext Support
 
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Re: Ver 5.1 Not Filing in Public Folders

Postby jmadd » Tue Jul 20, 2010 10:07 am

Ahhh, ok got it. This must have changed in the 5.1 installation and I assumed selecting the project meant it was being filed in the project folder.
jmadd
 
Posts: 12
Joined: Fri Jan 01, 2010 8:06 pm


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