very slow Outlook 2010 startup with CC Pro

[rADo]

My Outlook 2010 with mailbox size of about 2GB (using Exchange 2010) starts within one second, -if- I uninstal CC Pro. With CC Pro it takes about 30 seconds to start. That is my desktop PC. On notebook, it takes about 60 seconds / 1 second with / without CC Pro :(

I started using "Quick Steps" (macros) instead of CC Pro because of that, but I would be very happy to return to CC Pro if speed would be improved.

[Scott - CC Support]

Startup issues are generally due to either interaction with a corrupted mail file or conflict with another add-in. Repairing your mail file may fix the issue. If not, try disabling your other add-ins. Please let me know the results.

[rADo]

Unfortunately, none of these help. Except Exchange and OneNote add-ins, I am not using anything else, OST on notebook is a fresh one (ie. redownloaded from scratch from Exchange, and fully indexed via Windows Search).

Installing CC Pro makes Outlook start for 30 / 60 seconds. Uninstalling it fixes the issue immediately.

[Scott - CC Support]

How do you access your email? Assuming exchange, are you accessing over your corporate LAN or via VPN?

Please follow directions here to turn on Advanced logging. Send us the log file immediately after startup. Thanks.

[rADo]

I am using Hosted Exchange provider (remote server).

Code: Select all

22.5.2010 9:45:58
INFO: (PROGRAM, .\Managers\AccountManager.cpp, 64)
Initialize: Initialized Address Book

22.5.2010 9:45:58
INFO: (PROGRAM, .\Managers\AccountManager.cpp, 68)
Initialize: GetUserSpecifiedEmailAddresses()

22.5.2010 9:45:58
INFO: (PROGRAM, .\Managers\AccountManager.cpp, 71)
Initialize: GetFriendDomains()

22.5.2010 9:45:58
INFO: (PROGRAM, .\Managers\AccountManager.cpp, 824)
GetEmailAddressFromIMailUser: OpenEntry

22.5.2010 9:47:15
INFO: (PROGRAM, .\Managers\AccountManager.cpp, 853)
GetEmailAddressFromIMailUser: GetProps

22.5.2010 9:47:16
INFO: (PROGRAM, .\Managers\AccountManager.cpp, 868)
GetEmailAddressFromIMailUser: addrtype = EX



[rADo]

Problem solved :)

After changing my DNS provider from OpenDNS.com to Google (8.8.8.8 / 8.8.4.4), Outlook connects to Exchange within 2 seconds, and CC Pro does not slow it down. It seems OpenDNS is having some problems resolving addresses and it affects Outlook / Exchange / CC Pro.

Using CC Pro again.

[Scott - CC Support]

Thanks for the update. I'm pleased the problem was that easy to fix.