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Effectiveness Response score shows 149130.8 Days

PostPosted: Tue Jul 28, 2009 2:43 am
by bkkusa
Effectiveness Response score shows 149130.8 Days as my average response time. I was at 3 hours before I registered for the online statistics. How can I correct this? The score online is better - 20.7 days.

Re: Effectiveness Response score shows 149130.8 Days

PostPosted: Tue Jul 28, 2009 9:25 am
by Scott - CC Support
Go to ClearContext > Options > Preferences > Misc - under Privacy check "Allow ClearContext to send...". Then go to the Scorecard and press Compare Your Stats Online to link Online.

Re: Effectiveness Response score shows 149130.8 Days

PostPosted: Wed Jul 29, 2009 12:47 am
by bkkusa
Nothing happened. I still have a very high response time of 110467.2 Days on my Outlook based score card. The Effectiveness Response score is 61 but the same score "online" is 81. What is my next option?

Re: Effectiveness Response score shows 149130.8 Days

PostPosted: Wed Jul 29, 2009 8:52 am
by Scott - CC Support
It sounds like some bad data was captured regarding your replies. The data will right itself over time (the next week or so I suspect).

Re: Effectiveness Response score shows 149130.8 Days

PostPosted: Thu Jul 30, 2009 5:28 am
by bkkusa
Ok. I'll be patient.