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How to customize recent topic list

PostPosted: Fri Aug 06, 2010 6:48 am
by arizonanorse
Is there a way to customize the Recent Project list used when filing a message? (Clear Context/Filing/File Msg: project name) or (Clear Context/Filing/File Thread: project name) Here's what I have:

Gmail/all mail
gmail/all mail (xxxxx@gmail.com)
gmail/starred
gmail/starred (xxxx@gmail.com)
Deleted items (xxxx@gmail.com)

and the rest are projects I want.
Inbox/OSLC
COE
etc etc etc

I DON'T want to see any of those gmail projects as I never actually file to them. They are taking up space from the projects I DO want to see. How can I get rid of those I don't use or want?

Re: How to customize recent topic list

PostPosted: Fri Aug 06, 2010 3:23 pm
by ClearContext Support
These folder names were likely identified during setup analysis.

As you file to folders, they will replace those unused folders in the recently used list.

If they are old, unused folders, you can also delete them to immediately remove them from the project suggestion list.

Re: How to customize recent topic list

PostPosted: Wed Aug 11, 2010 6:26 am
by arizonanorse
Actually on one machine they are not replacing, hence the post. The problem is occurring under Office 2010, 32 bit version running on 64 bit computer. Windows 7.

On my netbook they seem to be replacing. Same software.

Re: How to customize recent topic list

PostPosted: Sat Aug 14, 2010 5:10 pm
by Scott - CC Support
Suggested Projects are stored per machine per contact. To test that it is functioning correctly, highlight a message from a given contact. File that message to five unique folders. Those folders should now be suggested for all messages from that contact?